TERMS AND CONDITIONS (Please Read Carefully)
Ordering Guidelines
► Our preferred method of receiving an order is via our web site, www.plasticproductsmfg.com.
You may e-mail your order to sales@plasticproductsmfg.com or FAX it to 714-524-8145.
► You may place an order by telephone but it must be followed up by e-mail or FAX. This
policy insures there is no misunderstanding of your needs.
Acknowledgments
► All orders will be acknowledged upon acceptance of order and prior to shipment. Usually
within 1 hour of receipt but no later than 1 business day. If we do not have your correct
e-mail address, you will not receive an acknowledgement.
► If you do not receive an acknowledgement, please contact us at 800-611-6466 or e-mail us at
sales@plasticproductsmfg.com.
► It is the customer's responsibility to review the acknowledgement for accuracy and notify us
of any discrepancies prior to shipment. If we do not hear from you, we will assume you
accept the order as we acknowledged it.
Change Orders
► If you wish to change your order, it must be done in writing. We prefer all changes be faxed
or e-mailed to us. You may telephone but only a faxed or e-mailed change order will be a
basis for complaint.
Pricing
► All prices are subject to change without notice.
Terms of Payment
► Plastic Products Mfg. terms are Net Cash upon Delivery of Merchandise to the Freight
Carrier.
► As a convenience to our customers, we accept major credit cards including Visa, MasterCard,
American Express and Discover.
► You can send a Check in Advance for payment but this may hold up your order until your
check clears your bank. This normally takes about 10 business days.
► We will accept a certified check or money order to pay in advance for your order.
► We do not accept international wire transfers.
► We do not accept C.O.D. orders.
► Although our preferred method of payment is by Credit Card, we do understand that some
customers may require open account terms. We can accommodate you for open account
terms but do not guarantee approval. The following applies.
♦ We will perform an extensive credit check and may or may not approve Net 30 Day
terms.
♦ You must complete our Credit Application. It can be found on our web site in the
Help Center.
♦ You must complete the bank inquiry form and it must be signed by a person listed on
your bank account. Your bank will not respond if this form is not completely filled out
and signed.
♦ We will endeavor to perform this credit check in an expeditious manner but cannot
guarantee it to be complete in a timely manner since it is dependent on how fast your
references and bank respond to us.
♦ A credit limit will be set and strictly adhered to.
♦ Failure to pay within our terms will lead to withdrawal of open account status.
♦ Any unpaid balance after 30 days is subject to a 1.5% per month finance charge.
♦ You must place or have placed within the last 30 days, an order of $500.00 or more and
it must be paid by Credit Card or Check in Advance. We will then process your credit
application.
Returned Check Charges
► Whenever a customer's check is returned to us by the bank for any reason, the customer will
be charged a $25.00 returned check fee.
Minimum Order
► At this time, we do not have a minimum order amount.
► Custom Sign Holders (Non Standard Sizes) is $500.00.
► Silk Screening or imprinting is 50 Parts.
► Minimum order for all other custom orders is $1,000.00.
Shipments
► All orders are shipped via FedEx or Common Carrier unless otherwise specified.
► All shipping and handling charges are the responsibility of the customer and will be billed on
the invoice. Shipping/handling charges and special packaging charges are not included in the
catalog prices.
► All shipments are FOB Origin unless otherwise contracted with buyer.
► Buyer has the option to specify carrier on freight collect shipments only. For FedEx or
UPS collect shipments, an account number must be furnished to Plastic Products Mfg.
Rush Orders
► For standard items that are in stock, we normally ship within one business day of receiving
your order.
► Please specify if you need expedited delivery. There may be special handling charges and/or
additional shipping charges with this service.
Special Handling
► We will accommodate any special handling instructions or care that is required. Depending
on the handling specifics, there may be additional charges.
Special Packaging
► You may have special packaging requirements. I.E. One part per box for reshipment. We can
accommodate. Please contact our Customer Service Department for quotation.
Shipping Damages
► Open all boxes immediately upon receipt.
► If there is damage found upon opening a package, notify the carrier immediately. They will
arrange for inspection. Any damage must be reported within 5 days of receipt. (Delays in
reporting damage may prevent carrier from accepting responsibility for damage, and customer
will be held responsible for the merchandise).
► Save ALL packing materials and cartons. Taking pictures will also be helpful.
► Contact Plastic Products Mfg. Customer Service at 800-611-6466 within 5 business days for
replacement and disposition of damaged parts.
► Replacement orders will be invoiced and charged to your credit card as a new order.
► Depending on disposition of the damaged order:
♦ We may issue credit for the damaged parts.
♦ We may ask for return of damaged parts.
♦ A check may be issued by the freight carrier.
♦ Freight carrier may ask for the damaged parts.
♦ Reporting of damages may not have been in a timely manner. Customer responsibility
and possibly, no further action will be taken.
► If this was a Freight Collect shipment, and/or we used the customers FedEx or UPS Account
number, responsibility is then between the customer and carrier and customer must file the
claim with the carrier.
Non-Standard Sizes
► Sign Holder sizes other than listed on our web site are available. Please call our Customer
Service Department at 800-611-6466 for a quotation. Minimum quantities will apply.
► Non Standard Size minimum order is $500.00.
Custom Work
► We make every effort to have available a wide variety of items. However, you may have a
need for an item that we do not normally carry in stock. Please call our Customer Service
Department at 800-611-6466 for a quotation. We require drawings or a sample of your
custom part.
► At Plastic Products Mfg discretion, we will send you a preproduction sample for your
approval prior to production.
► With this sample, we will also send a “First Article of Approval” form for you to sign and
send back to us stating that you approve the preproduction sample. We will begin production
upon our receipt of this form and payment arrangements have been made.
► Our quoted delivery time commences upon receipt of all approvals and payment
arrangements.
► If you do not return the “First Article of Approval” form and/or you cancel your order prior to
our beginning production, you will be billed $250.00 plus shipping and handling for the
preproduction sample. This will be charged to your credit card and you agree to pay this
charge. Returning the preproduction sample does not relieve your responsibility to pay for it.
► If you request a sample part prior to placing an order, there will be a $250.00 charge. This
will be credited to your account upon placing an order of $1,000.00 or more.
► A 50% deposit is required for all custom work. This includes customers with open account
terms with us unless other arrangements are made and approved by Plastic Products Mfg.
Over/Under runs
► Due to minimum quantities we have to purchase, breakages and other factors, we cannot
guarantee an exact quantity of your custom order that we will ship and bill. We do reserve
the right to ship up to 10% over or under the quantity ordered for small orders and up to 5%
over or under for quantities larger than 1,000 parts.
► Please notify us if there is a minimum quantity that you require. In this case, we will
guarantee this minimum quantity however, there may still be an overrun.
► In either case, we will strive to keep the quantity as close to your original order as possible.
Production Time
►Standard items that are in stock, we normally ship within one business day of receiving
your order.
► On occasion, standard items will be out of stock. We will notify you by telephone of an
approximate shipping date and follow-up with an acknowledgement e-mailed to you.
► Production time for custom orders is dependent on production scheduling but normally 10 to
15 business days after receipt of order.
► Items requiring imprinting normally ships within 15 to 20 business days after order is
received.
► Ship Dates and Production times begin when all approvals and payment arrangements have
been made.
Imprinting
► Imprinting your name and logo is available on most of our products. Call 800-611-6466 for
quotation.
► Imprinting Order Instructions are on our web site in the Help Center.
► A 50% deposit for imprinting will be required before imprinting begins.
► There may be additional charges if you require a sample part prior to a full production run.
Returns – Standard Items.
► Returns are allowed on standard items only within the first 30 days of shipment.
► You must call us and we will issue an RA (Return Authorization) number to you.
►RA number must appear on all packages and paperwork or our receiving department may
refuse your shipment.
► Returned items must be shipped prepaid and insured by the customer.
► Returned items must be in the original packaging and in the original condition in order to
receive credit.
► A 25% re-stocking fee may apply plus all outgoing and incoming shipping charges.
► A credit will be issued upon our satisfactory inspection of the merchandise.
Returns – Custom Items
► We do not accept return of custom items.
Cancellations – Standard Items
► You may cancel your order for standard items at any time prior to shipment without charge.
► There may be occasions where an order for a standard item may only be cancelled under the
rules of cancelling a custom order. Refer to Cancellations - Custom Items below.
► If your order has already been shipped, refer to Returns – Standard Items above.
Cancellations - Custom Items
► Custom orders must be cancelled in writing prior to the start of production. You may
telephone us but it must be followed up in writing.
► "Custom” includes the following:
♦ Any part made to the customer’s specification.
♦ A standard part manufactured in excess of Plastic Products Mfg. normal inventory
levels.
♦ Any special boxing, packing or special requests other than “off the shelf”.
► Custom orders cannot be cancelled after the order is approved and we have commenced
production.
► Commencing production includes the purchase of raw materials, special boxes and/or other
packing materials, non stock items purchased for your part and any labor involved.
► If you do cancel your order against these terms, you will be billed a 25% cancellation charge
or cost of materials and labor, whichever is greater.
► Delays in shipment due to transportation issues, power outages, acts of God or any unforeseen
circumstances are not a reason for cancellation.
► Contact Customer Service at 800-611-6466 regarding custom orders that may be unacceptable
due to defective material and/or nonconformance to industry standards.
Warranty
► Our products are warranted against defects in material and manufactured according to
industry standards.
► Plastic Products Mfg, and its parent company, Corporate Sources, Inc., makes no other
warranty of any kind, whatsoever, express or implied; and any implied warranty of
merchantability or fitness for a particular purpose, is hereby disclaimed by Plastic Products
Manufacturing.
Donations
► Plastic Products MFG. specifically focuses on programs Supporting Children, Education, and
Health & Human Services. The United Way, Children’s Hospital and the Red Cross are a
major focus in our charitable giving. Plastic Products Mfg. is committed to supporting
charitable and community activities in the markets where we do business. We would like to
respond favorably to all requests however, the needs are far greater than our allocated
resources. Therefore it is not possible for us to accommodate all requests.
► We do not fund direct aid to the following:
♦ Individuals
♦ Capital campaigns or building construction projects
♦ Political organizations
♦ Religious organizations for religious purposes
♦ Symposiums, conferences or professional association meetings or conventions
♦ Salaries
♦ Governmental agencies
♦ Athletic teams or events
♦ Animal related programs, including shelters
♦ Merchandise for auction
► Our Charitable Contributions Committee is charged with overseeing our charitable giving and
encouraging decentralization of charitable giving so that the greatest impact is where Plastic Products
Mfg. and members live and work. Only 501(c) (3) nonprofit organizations, which meet our giving
guidelines and focus areas, are considered.
► A lead time of at least 3 months, prior to your program or event, will allow us to give timely
consideration to your request.
► For donations which impact a broader community or region, focusing on children, education or health
and human services, please provide the regional office with a copy of your IRS tax letter noting your
501 (c) (3) status and a written request on your organizations letterhead.
Disclaimer
► Plastic Products Mfg. reserves the right to make changes to pricing, web site content, terms
and conditions or any changes not listed, at any time or place, at Plastic Products Mfg. own
discretion, without notice of any kind.
► Plastic Products Mfg. provides their web site, products and services subject to the rules listed
below. We may update these rules from time to time without notice. There is no guarantee
that this web site is perfect and/or error free.
► Although we have attempted to provide accurate information on this Web-Site, Plastic
Products Mfg. assumes no responsibility for the accuracy of this information. We may change
the products and services listed on this Web-Site at any time without notice. Products and
services are listed for informational purposes only and constitute either an endorsement nor a
recommendation.
► The downloading or other acquisition of any materials through the site is done at your own
discretion and risk and you agree that you will be solely responsible for any damage to your
computer system or loss of data that results from downloading of any such materials by you.
► From time to time, we will list items on this Web-Site at a "sale" price. These "sale" prices are
a temporary reduction in price only, and are not an offer to continue this temporary reduction
in price, nor do we guarantee this offer past the effective end date of the offer.
► Plastic Products Mfg. expressly states, unless there is a written agreement between you and
Plastic Products Mfg., that our products are warranted against material defects and that our
manufacturing process is according to industry standards and tolerances.
► Plastic Products Mfg. makes no other warranty of any kind, whatsoever, express or implied;
and any implied warranty of merchantability or fitness for a particular purpose, is hereby
disclaimed by Plastic Products Manufacturing.
► Plastic Products Mfg. also does not warrant that the services and materials will meet your
requirements; does not warrant that the services and materials will be timely, secure, or error
free; does not warrant that the results that may be obtained from the use of the service or
materials will be effective, accurate or reliable; does not warrant that the quality of any
products, services, or information purchased or obtained by you from this Web-Site will meet
your expectations; and does not warrant that any other errors will be corrected.
► Although Plastic Products Mfg. strives to meet timely commitments, and most of the time
shipments are made when promised, circumstances sometimes prevent a timely shipment. We
do not guarantee a timely shipment. We will not give free product, nor will we pay the freight
expense, whether it is ground, next day air, second day air or any charge whatsoever.
► Although Plastic Products Mfg. will diligently try to keep this Web-Site as accurate, error free
and up to date, this site could include mistakes, inaccuracies or typographical or
photographical errors. We may make changes to the materials and services at this Web-Site,
including the prices and descriptions of any products listed herein, at any time without notice.
However, Plastic Products Mfg. makes no commitment to update such materials or services at
any time.
► Please be aware that when you voluntarily disclose personal information (user name, e-mail
address etc.) on this Web-Site, that information may be collected and used by others and may
result in unsolicited messages from other persons.
► In no event shall Plastic Products Mfg. or its suppliers be liable to you or any third party for
any special, incidental, indirect or consequential damages of any kind, or any damages
whatsoever, including, without limitation, those resulting from loss of use, data or profits.
► You have the right to access and correct your personal information. You may do this by
E-Mail, FAX, and Telephone or by writing to us.
